IT Services

IT Support

From a single machine to the complete network infrastructure – dependable support for small and medium-sized businesses.

Your IT should be working, not keeping you busy. I assess the current state, close the gaps, and stay reachable when something does go wrong.

What IT support costs

There is no flat answer – costs depend on the type of service, the hardware and software required, and your requirements. As a guide: a technician hour is charged from 95 euros.

For anything beyond that, I would rather prepare a quote that fits your situation than a flat rate that helps no one. A short conversation is usually enough to estimate the effort realistically.

How we work together

It starts with an inventory: which devices are in use, how is the network built, where does the data live, what does the backup look like? The result is a written documentation – often the first complete overview a company has of its own IT.

After that you decide what to tackle: individual measures, a larger rebuild, or ongoing support. On request I also assess whether outsourcing IT care as a managed service adds up for you.

Services in detail

Services at a glance

Bookable individually or as ongoing support – depending on how much IT you have in house.

Desktop management

Help with one specific problem, or continuous care for your workstations.

  • Inventory of hardware and software in use
  • Analysis of business-critical metrics for weak points
  • Notification when security risks arise
  • Rolling out security updates to workstations
  • Logging of attempted attacks
  • Setup of professional data backup
  • Remote assistance and telephone support
  • Help with third-party provider issues
  • Rebuilding and optimising the client/server infrastructure

IT security

The security of your data comes first. I analyse potential entry points and close them.

  • Detection and listing of software and hardware in use
  • Regular verification of the backup process
  • Continuous monitoring of relevant system parameters
  • Prompt notification of risks to your IT security
  • Regular software updates for PCs and laptops
  • Suitable antivirus solution including maintenance
  • Checking virus protection for currency and tampering

Backups

Better safe than sorry. If data goes missing, it is back with a few clicks.

  • Manual or automated data backup
  • Joint definition of backup intervals
  • Reliable restore after an incident

Networking

When the existing infrastructure is no longer enough, or the team should be able to work from anywhere.

  • Infrastructure for home office and mobile working
  • Resolving internet connection problems
  • Wi-Fi expansion for full coverage
  • Setting up subnets, DNS and DHCP
  • VPN setup for remote work
  • Configuration of hardware firewalls and DMZ
  • Integration of switches, routers and modems
  • Strengths and weaknesses analysis
  • Medium and long-term IT strategy plan

Infrastructure analysis & virtualisation

Creating an overview and putting existing hardware back to good use.

  • On-site appointment to review the company's IT structure
  • Detailed analysis of the current state of all components
  • Written IT documentation including total cost of ownership
  • Identifying and assessing weak points
  • Server virtualisation: less hardware, less energy, lower cost
  • Higher availability through virtual machines

Software & hardware support

The classic: it no longer runs the way it used to.

  • Installation of operating systems and application software
  • Troubleshooting, system cleanup and optimisation
  • Removal of malware
  • Backup and restore of data
  • Fixing blue screens as well as start-up and boot problems
  • Upgrading and tuning existing PCs
  • Advice on new purchases, printer setup, network integration
  • Custom PCs for specialised applications (CAD, gaming, high performance)
  • IoT: advice on purchase, configuration and security

Software procurement

When it is not clear which software you actually need.

  • Advice on the required IT components
  • Procurement in line with your existing infrastructure
  • Handling of the entire procurement process
  • Acquisition of software licences on request
  • IT and software lifecycle management

Insights

How support works

IT support mostly means being reliably reachable and knowing your IT environment inside out.

Contact

Let's talk about what you have in mind.

Send me a short note about your project – or simply call. You will get an honest assessment of whether and how I can help.